Terms of Use

These Terms of Use (“Terms”) govern your access to and use of the website, products, services, AI agents, demos, forms, software, platform features, integrations, and related services provided by Convogenie Technologies Pvt Ltd (“Convogenie”, “we”, “our”, or “us”).

Convogenie Technologies Pvt Ltd is based at 315, 3rd Floor, 5th Avenue Mall, Brigade Road, Bangalore - 560 001.

By accessing our website, submitting information, requesting pricing, booking a demo, using our platform, or using any Convogenie service, you agree to these Terms. If you do not agree, you should not use our website or services.

1. About Convogenie

Convogenie provides an AI agent platform for businesses. Our services may include AI-powered lead capture, customer replies, website chat, WhatsApp automation, email automation, CRM updates, follow-up workflows, business knowledge access, alerts, summaries, reporting, and related automation capabilities.

The exact services available to you may depend on your plan, agreement, configuration, integrations, and enabled features.

2. Eligibility and Business Use

Convogenie services are intended for business and professional use. By using our website or services, you confirm that:

• You are legally capable of entering into these Terms
• You are using the services for lawful business purposes
• If you act on behalf of a company, you have authority to bind that company
• The information you provide is accurate and complete

You may not use the services if prohibited by applicable law or if you have been restricted from using Convogenie services.

3. Accounts and Access

Some services may require an account, login, workspace, API access, third-party integration, or administrator setup.

You are responsible for:

• Keeping login credentials secure
• Controlling access for your team members
• Ensuring users under your account follow these Terms
• Promptly notifying us of unauthorized access or suspected misuse
• Maintaining accurate account and billing information where applicable

We are not responsible for losses caused by unauthorized use of your account due to failure to secure credentials or access permissions.

4. Acceptable Use

You agree not to use Convogenie services to:

• Violate any applicable law, regulation, or third-party right
• Send spam, unsolicited bulk messages, or unlawful promotional content
• Upload, transmit, or process illegal, harmful, abusive, defamatory, obscene, discriminatory, or misleading content
• Infringe intellectual property, privacy, publicity, or contractual rights
• Collect or process personal data without proper notice, consent, or lawful basis
• Attempt to gain unauthorized access to systems, accounts, APIs, networks, or data
• Interfere with platform security, availability, performance, or integrity
• Reverse engineer, copy, resell, scrape, or misuse the platform except as permitted in writing
• Use the services to create malware, phishing, deception, fraud, or harmful automation
• Misrepresent AI-generated output as human communication where disclosure is legally required

We may suspend or restrict access if we believe there is misuse, risk, legal exposure, or violation of these Terms.

5. Customer Data and Responsibilities

You retain ownership of the data, content, knowledge base material, customer conversations, CRM records, lead data, messages, documents, and other information you provide or connect to Convogenie (“Customer Data”).

You are responsible for:

• Ensuring you have rights and permissions to provide Customer Data to Convogenie
• Providing required privacy notices to your customers, leads, users, and team members
• Obtaining consents or lawful basis required for communication and data processing
• Ensuring your use of WhatsApp, email, social media, CRM, and other channels complies with applicable laws and platform terms
• Reviewing AI outputs, automations, lead summaries, and workflows before relying on them for important decisions
• Avoiding upload of unnecessary sensitive, confidential, or regulated information unless covered by a specific written agreement

You grant Convogenie a limited right to process Customer Data only as necessary to provide, secure, support, improve, and operate the services, subject to our Privacy Policy and any applicable agreement.

6. AI Output and Automation

Convogenie uses AI and automation to help businesses respond faster, summarize information, update workflows, and support operations.

You understand and agree that:

• AI-generated outputs may not always be accurate, complete, current, or suitable for every situation
• You are responsible for reviewing and approving important AI-generated communications, summaries, recommendations, and workflow actions
• AI outputs should not be treated as legal, financial, medical, or professional advice
• Business decisions remain your responsibility
• Automated actions may depend on third-party platforms, API availability, configuration, and data quality

Convogenie may improve prompts, workflows, safeguards, and platform behavior over time to improve quality and reliability.

7. Third-Party Integrations

Convogenie may connect with third-party services such as WhatsApp Business API providers, CRM systems, email tools, calendars, social platforms, website chat tools, analytics tools, or automation platforms.

You understand that:

• Third-party services are governed by their own terms and privacy policies
• We are not responsible for third-party service downtime, pricing, policy changes, API limits, errors, suspensions, or data handling practices
• You are responsible for maintaining valid third-party accounts, permissions, and compliance
• Certain features may stop working if a third-party platform changes its API, policies, access rules, or account status

8. Payments, Plans, and Billing

Where paid services apply, pricing, billing terms, subscription period, usage limits, setup fees, payment schedules, taxes, and renewal terms may be described in an order form, proposal, invoice, subscription page, or separate written agreement.

Unless otherwise agreed in writing:

• Fees are payable according to the agreed billing terms
• Taxes, government charges, payment gateway fees, or similar charges may be additional
• Failure to pay may result in suspension or termination of services
• Fees paid may be non-refundable once services, setup, access, or subscription periods have started

Specific commercial terms will prevail where agreed in a signed document or accepted order form.

9. Intellectual Property

Convogenie and its licensors own all rights, title, and interest in the website, platform, software, AI workflows, interface designs, code, templates, documentation, trademarks, branding, and related intellectual property.

You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, or create derivative works from Convogenie services except as expressly permitted in writing.

You retain ownership of your Customer Data, business content, and materials you provide to us.

Feedback, suggestions, or improvement ideas you share may be used by Convogenie without restriction or obligation, provided we do not disclose your confidential business information without permission.

10. Confidentiality

Each party may receive confidential business, technical, operational, pricing, customer, or platform information from the other party.

The receiving party agrees to use reasonable care to protect confidential information and use it only for purposes related to the services, unless disclosure is required by law or permitted in writing.

Confidentiality obligations do not apply to information that is publicly available, independently developed, lawfully received from another source, or already known without restriction.

11. Privacy

Our collection and use of personal information is described in our Privacy Policy. By using our website or services, you agree that personal information may be handled according to the Privacy Policy.

If you provide personal information about customers, leads, employees, or other individuals, you are responsible for ensuring you have the right to share that information with Convogenie.

12. Service Availability and Changes

We aim to provide reliable services, but we do not guarantee that the website or platform will always be uninterrupted, error-free, secure, or available at all times.

Services may be affected by:

• Maintenance or updates
• Internet or hosting issues
• Third-party platform downtime
• API limits or policy changes
• Security events
• Force majeure events
• Customer configuration or credential issues

We may modify, improve, suspend, discontinue, or replace features from time to time. Where practical, we will try to avoid material disruption to active customers.

13. Disclaimers

To the maximum extent permitted by law, Convogenie services are provided on an “as is” and “as available” basis.

We do not guarantee that:

• AI outputs will always be accurate, complete, or error-free
• Every lead or message will be captured in every situation
• Third-party integrations will always remain available
• Services will meet every business expectation or generate specific revenue outcomes
• The platform will be free from interruptions, delays, or defects

You are responsible for using the services with appropriate human oversight and business judgment.

14. Limitation of Liability

To the maximum extent permitted by law, Convogenie will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, revenue, goodwill, data, business opportunity, or anticipated savings.

Where liability cannot be excluded, Convogenie’s total liability for claims related to the services will be limited to the amount paid by you to Convogenie for the affected service during the three months preceding the event giving rise to the claim, unless a different limit is required by law or agreed in writing.

15. Indemnity

You agree to indemnify and hold harmless Convogenie, its directors, employees, contractors, partners, and affiliates from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your misuse of the services
• Your violation of these Terms
• Your violation of law or third-party rights
• Customer Data or content provided by you
• Your communication practices, marketing practices, or third-party integrations
• Your failure to obtain required consents, permissions, or lawful basis

16. Suspension and Termination

We may suspend or terminate access to the services if:

• You violate these Terms
• Payment is overdue
• Use of the services creates security, legal, operational, or reputational risk
• A third-party platform restricts required access
• We are required to do so by law
• Services are discontinued or replaced

Upon termination, your right to use the services ends. Certain provisions, including confidentiality, payment obligations, intellectual property, disclaimers, limitation of liability, indemnity, and governing law, will continue to apply.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable law, courts located in Bengaluru, Karnataka, India will have jurisdiction over disputes arising from or relating to these Terms or Convogenie services.

18. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page.

Your continued use of the website or services after changes are posted means you accept the updated Terms.

19. Contact Us

For questions about these Terms, contact:

Convogenie Technologies Pvt Ltd

315, 3rd Floor, 5th Avenue Mall, Brigade Road, Bangalore - 560 001

Email: info@convogenie.ai

Mobile: +91 99720 25973

WhatsApp: +91 89513 58573

© Convogenie Technologies Pvt Ltd. All rights reserved.