Privacy Policy
This Privacy Policy explains how Convogenie Technologies Pvt Ltd (“Convogenie”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects personal information when you visit our website, contact us, request pricing, book a demo, submit a form, or use our AI agent platform and related services.
Convogenie Technologies Pvt Ltd is based at 315, 3rd Floor, 5th Avenue Mall, Brigade Road, Bangalore - 560 001.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information.
1.1 Information You Provide Directly
When you submit a form, contact us, request pricing, book a demo, or communicate with us, we may collect:
- Company name
- Contact person name
- Mobile number
- Email address
- Business website
- Team size
- Preferred contact mode, such as call, WhatsApp, or email
- Preferred date and time to contact
- Business requirements or messages shared with us
- Any additional information you choose to provide
1.2 Business and Customer Communication Data
If you use Convogenie AI agents or related services, we may process business communication data based on your setup, such as:
- Website chat conversations
- WhatsApp, email, social media, or CRM-related conversations
- Lead enquiries and follow-up notes
- Customer support messages
- Knowledge base content provided by your business
- CRM workflow data, lead status, tags, comments, summaries, and alerts
This data is processed to provide the services requested by your business.
1.3 Technical and Usage Information
When you visit our website or use our services, we may collect technical information such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of access
- Referring pages
- Interaction with website features, forms, and CTAs
- Cookies or similar tracking information
1.4 Information from Third-Party Integrations
Where you choose to connect third-party tools or channels, we may receive or process data from services such as:
- WhatsApp Business API providers
- CRM systems
- Email services
- Website chat tools
- Facebook, Instagram, LinkedIn, or other social platforms
- Calendar, workflow, or automation tools
The type of data depends on the integration enabled by you or your organization.
2. How We Use Information
We use collected information for the following purposes:
- To respond to enquiries, demo requests, and pricing requests
- To contact you about your submitted inquiry
- To understand your business requirements
- To provide, operate, and improve Convogenie AI agent services
- To configure AI agents, knowledge bases, workflows, alerts, and CRM automations
- To capture, qualify, summarize, and route leads as instructed by your business
- To provide support, troubleshooting, and service updates
- To improve website performance, usability, and security
- To comply with legal, regulatory, contractual, and security obligations
- To prevent misuse, fraud, spam, unauthorized access, or abuse
We do not use your inquiry information for unrelated spam. Your details are used to contact you about your inquiry and our relevant services.
3. Legal Basis for Processing
Depending on applicable law, we process personal information based on one or more of the following grounds:
- Your consent when you submit information or request contact
- Performance of a contract or steps before entering a contract
- Our legitimate business interest in operating and improving our services
- Compliance with legal obligations
- Protection of our services, users, systems, and business operations
4. How We Share Information
We do not sell personal information.
We may share information only where necessary with:
- Internal team members and authorized personnel
- Technology service providers who help operate our website, hosting, communication, CRM, analytics, security, or automation systems
- Third-party platforms connected by you or your organization
- Professional advisors, legal advisors, auditors, or compliance partners where required
- Government, regulatory, legal, or law enforcement authorities when legally required
- Successors or acquirers in case of business restructuring, merger, acquisition, or asset transfer
Service providers are expected to process information only for agreed business purposes and with appropriate safeguards.
5. AI Processing and Automation
Convogenie provides AI agents that may process customer conversations, lead enquiries, business knowledge, CRM information, and workflow data to help businesses respond faster and manage operations.
AI processing may include:
- Answering customer queries using provided business knowledge
- Capturing lead details
- Summarizing conversations
- Qualifying leads
- Updating CRM records
- Triggering follow-up tasks or alerts
- Routing information to the right team members
Customers are responsible for ensuring that they have appropriate rights, notices, permissions, and lawful basis to provide data to Convogenie for AI processing.
Convogenie does not intentionally use customer business data to train public AI models unless expressly agreed in writing.
6. Data Security
We use reasonable technical, organizational, and administrative measures to protect information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Security measures may include access controls, restricted credentials, secure storage, encryption where appropriate, monitoring, and operational safeguards.
However, no system or transmission over the internet is completely secure. We cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including:
- Responding to enquiries
- Providing services
- Maintaining business records
- Meeting legal, tax, audit, security, and compliance obligations
- Resolving disputes
- Enforcing agreements
Customer service data processed through the Convogenie platform may be retained according to the customer’s subscription, configuration, contract, or data deletion request.
8. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to:
- Improve website functionality
- Understand page visits and user interactions
- Remember preferences
- Measure performance
- Improve marketing and service communication
- Protect against misuse or unauthorized activity
You may control cookies through your browser settings. Disabling cookies may affect some website features.
9. Third-Party Links and Services
Our website or platform may contain links to third-party websites, tools, platforms, or services.
We are not responsible for the privacy practices, security, or content of third-party services. You should review their privacy policies before using them.
10. Your Rights
Depending on applicable law, you may have rights to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request a copy of your information
- Raise a complaint with an applicable authority
To exercise these rights, contact us using the details below.
11. Children’s Privacy
Convogenie services are intended for businesses and professional use. We do not knowingly collect personal information from children. If we become aware that we have collected such information without appropriate consent, we will take reasonable steps to delete it.
12. International Data Processing
Depending on hosting, integrations, service providers, and customer configuration, information may be processed in India or other countries where our service providers operate.
Where required, we take reasonable steps to ensure appropriate safeguards for such processing.
13. Customer Responsibilities
If you use Convogenie to manage customer conversations, leads, support, CRM data, or AI automation, you are responsible for:
- Providing appropriate privacy notices to your customers
- Obtaining required consents or permissions
- Ensuring lawful collection and sharing of data with Convogenie
- Avoiding upload of unnecessary sensitive personal information
- Managing access permissions for your team
- Ensuring your connected third-party platforms are used according to their terms and applicable laws
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
Your continued use of our website or services after updates means you accept the revised Privacy Policy.
15. Contact Us
For privacy questions, requests, or concerns, contact:
Convogenie Technologies Pvt Ltd
315, 3rd Floor, 5th Avenue Mall, Brigade Road, Bangalore - 560 001
Email: info@convogenie.ai
Mobile: +91 99720 25973
WhatsApp: +91 89513 58573